Here’s what’s waiting for you: the full course menu, as described below. I hope it gives you a real feel for what this course can do and that it becomes yours.
15-Week Online Course + 1-on-1 Coaching
7 Free Sample Practices
Yours to Explore
- Try real sessions from the course — video, practice, quiz, podcast and action plan formats.
- As a welcome gift, Pillar 1 — Practice 1, “Introductory Video: How to Create, Develop and Maintain an Exceptional Customer Experience (CX),” is unlocked for you below.
Like what you find? The full program — Your Business Excellence Journey — covers 15 pillars and 110+ practices.
See the Early Bird offer ↓Early Bird Offer
15 Pillars. 15 Weeks. Zero Guesswork.
Regular price €497 · Includes 1-on-1 coaching worth €250
€497
€147
SAVE €350
- Lifetime access — 15 pillars + 110+ practices
- All videos, practices, quizzes, podcasts, PDFs & action plans
- 60-min 1-on-1 Zoom coaching session (€250 value)
- 5 personal ✍🏼✍🏼 Notes responses in your language🇬🇧 🇫🇷 🇳🇱 🇩🇪 🇮🇹
- Self-paced & private — learn at your own rhythm, discreetly
Early bird price available for a limited time.
Price moves to €497 when the founding period closes.
Price moves to €497 when the founding period closes.
7-Day Money-Back Guarantee
No questions asked. No forms.
I refund every euro.
I refund every euro.
Course Content
Ready, Set, Implement: Your Foundational Roadmap to Breakthrough Results
Two Survival Topics to Move Fast at Low Risk Today: AI Essentials and New Project Launch
🏛️ Pillar 1: Develop Your 24-Carat Golden Customer Experience
3. The 68 Master Points of Top Customer Experience That You Should Juggle With 📊 🧠
You don't currently have access to this content
4. Your Customer Experience (CX) Extra Mile Podcast 🗣️
You don't currently have access to this content
5. Action Plan: Customer Experience (CX) 📊 👥
You don't currently have access to this content
🏛️ PILLAR 2. Know Your Enemy: Identifying Competitors by Product and Service
1. Introductory Video: Master Your Competitive Landscape! 🎦
You don't currently have access to this content
2. Let’s Explore Your Focus on Competitive Intelligence 🧠
You don't currently have access to this content
3. Your Competitive Intelligence Extra Mile Podcast 🗣️
You don't currently have access to this content
4. Receive Updates from Your Industry by Setting up Alerts for Relevant Keywords on Google Alerts 🧠
You don't currently have access to this content
5. Enhance Your Competitors’ Database for Superior Strategy 🧠
You don't currently have access to this content
7. Get Inspired by 25 Gain-Loss Competitive Battles 🧠 🗣
You don't currently have access to this content
8. Your Competitive Battles Extra Mile Podcast 🗣️
You don't currently have access to this content
9. Action Plan: Crafting Competitive Intelligence from Scratch 📊 👥
You don't currently have access to this content
🏛️ PILLAR 3: Your Golden Sales Boosters to Be Applied Systematically Next Monday Morning
1. Introductory Video: Your Golden Sales Boosters 🎦
You don't currently have access to this content
2. Your Product-Service Offering Matrix 🧠 🗣️
You don't currently have access to this content
3. How to Apply Pareto 80/20 Principles to Focus on Select Customers 🧠
You don't currently have access to this content
4. Applying Your Pareto 80/20 Principles Extramile Podcast 80% 🗣️
You don't currently have access to this content
5. Action Plan: Pareto Principle to Grow Profitable Sales — 📊 👥
You don't currently have access to this content
6. Referral Blitz: Unleash a Torrent of Growth for Your Business 🧠
You don't currently have access to this content
8. International Market Entry: Mastering Global Supply Chains for Success 🧠
You don't currently have access to this content
9. Global Market Entry: 20 Real-Life Lessons on Overcoming Challenges and Driving Results 🧠
You don't currently have access to this content
10. Action Plan: Launch Your 30 Sales Boosters — 📊 👥
You don't currently have access to this content
🏛️ PILLAR 4: Modern Sales: Vaporware or Reality for Your Street Fighters of the Digital Age?
1. Introductory Video: New Modern Sales Practices in the Digital World 🎦
You don't currently have access to this content
2. Your Digital Customer Journey Is There to Create Customers and Drive Customer-Added Value 🧠
You don't currently have access to this content
3. Your Customer Journey Extra Mile Podcast 🗣️
You don't currently have access to this content
4. Revolutionizing Sales: How 13 Successful Companies Have Mastered Their Digital Customer Journeys 🧠
You don't currently have access to this content
6. Your Social Platforms Extra Mile Podcast 🗣️
You don't currently have access to this content
7. Action Plan: Fit Social Media with Your Ambitions 🧠 📊 👥
You don't currently have access to this content
🏛️ PILLAR 5: Building, Developing, and Maximizing Growth Mindsets Company-Wide!
1. Introductory Video: Cultivating a Growth Mindset 🎦
You don't currently have access to this content
2. Failure Risks of Fixed Mindsets vs. Positive Impacts of Growth Mindsets 🧠 🖼️
You don't currently have access to this content
4. Your Growth Mindset Extra Mile Podcast 🗣️
You don't currently have access to this content
5. Action Plan: Cultivating a Growth Mindset 📊 👥
You don't currently have access to this content
🏛️ PILLAR 6: Your Growth Engine: Driving Profit with Cash Flow, Strategic Insights, and ROI
1. Introductory Video: Cash Flow and KPIs, but Not Only 🎦
You don't currently have access to this content
2. Your 5-Minute Business Finance? —3 Golden Ratios 🧠
You don't currently have access to this content
4. Boosting profitable growth by activating cash flow drivers in real life 🧠
You don't currently have access to this content
5. Action Plan: Set Up Your Cash Flow Drivers 📊 👥
You don't currently have access to this content
6. Financial Forecasting Techniques and KPIs Support Your Data-Driven Decisions 🧠
You don't currently have access to this content
7. Make ROI the North Star of Your Profitable Growth: 9 Smart Moves 🧠
You don't currently have access to this content
8. Your ROI Extra Mile Podcast 🗣️
You don't currently have access to this content
🏛️ PILLAR 7. Winning Teams: Kill the BlahBlah and Make Them Unique
1. Introductory Video: Your Efficiency Missile of Team and Time Management 🎦
You don't currently have access to this content
3. Work-Life Balance: The Secret to Sustained Productivity 🧠
You don't currently have access to this content
4. Strategic Time Management for You: 10 Real-World Successes and How to Copy Them Using AI Tools 🧠
You don't currently have access to this content
5. Strategic Time Management: Your Extra Mile Podcast 🗣️
You don't currently have access to this content
6. Cut Reporting Time with Your Focus Matrix Template 🧠 📊 👥
You don't currently have access to this content
7. Cut Reporting Time: 10 Real-Life Examples and Lessons Learned from Implementing the Focus Matrix 🧠
You don't currently have access to this content
8. Implement Zuckerberg’s High-Performing Team Management Model 🧠
You don't currently have access to this content
9. Action Plan: Apply Zuckerberg’s Flexible Leadership Framework 📊 👥
You don't currently have access to this content
11. Stop Wasting Time: Break Down Silos and Reinvent Your Meetings 🧠
You don't currently have access to this content
12. Action Plan: Install Your BREAK the Silos Framework 📊 👥
You don't currently have access to this content
🏛️ PILLAR 8: Your Skill Machine: Fire on All Cylinders to Skyrocket Your Profitable Growth
1. Introductory video: Effective Talent Utilization 🎦
You don't currently have access to this content
3. New Expertise Acquisition through Extensive Training 🧠 🖼️
You don't currently have access to this content
4. Your New Expertise Acquisition Extra Mile Podcast 🗣️
You don't currently have access to this content
5. Unlearn, Learn, Adapt: Mastering the Cycle of Organizational Transformation 🧠
You don't currently have access to this content
6. Action Plan: Unlearn, Learn, Adapt 📊 👥
You don't currently have access to this content
🏛️ Pillar 9: How can emotional intelligence impact team performance?
1. Introductory Video: Emotional Intelligence, the Secret Weapon for Workplace Success 🎦
You don't currently have access to this content
2. From Conflict to Collaboration: How Emotional Intelligence Elevates Your Team 🧠
You don't currently have access to this content
3. Elevate Your Team Dynamics with People-Centered Moves 🖼️
You don't currently have access to this content
5. Your Emotional Intelligence Extra Mile Podcast 🗣️
You don't currently have access to this content
6. Action Plan: Develop Emotional intelligence 📊 👥
You don't currently have access to this content
🏛️ Pillar 10: Continuous Improvement Next Monday Morning: Make Your Dreams Come True
1. Introductory Video: Why Implement a Lean System? 🎦
You don't currently have access to this content
2. Your Roadmap to Launch, Implement, Develop, Extend and Maintain Your Lean System 🧠
You don't currently have access to this content
3. Problem-Solving: Eradicate Critical Problems with Root Cause Analysis (RCA) and Fishbone Diagrams 🧠
You don't currently have access to this content
4. PDCA Demystified: Turn Insights into Actionable Results 🧠 🖼️
You don't currently have access to this content
6. Your Value Stream Mapping (VSM) Extra-Mile Podcast 🗣️
You don't currently have access to this content
7. Optimize Your Value Chain Next Monday Morning! 🧠
You don't currently have access to this content
8. 5S: Where Continuous Improvement Becomes Visible 🧠
You don't currently have access to this content
9. Action Plan: 5S Implementation Starting Today 📊 👥
You don't currently have access to this content
10. Continuous Improvement: Your How-Tos and 39 Real-Life Facts & Figures 🧠
You don't currently have access to this content
11. Continuous Improvement: Deep Dive Extra Mile Podcast 🧠 🗣
You don't currently have access to this content
12. Action Plan: Your Continuous Improvement Boom — 📊 👥
You don't currently have access to this content
🏛️ Pillar 11: Business Model and SWOT Analysis: the Power of Merging Two Major Growth Boosters
1. Introductory Video: Clear Dynamics of Your Business Model Canvas (BMC) 🎦
You don't currently have access to this content
2. SMART Goals in Action: How Top Companies Achieve Measurable Results 🧠
You don't currently have access to this content
3. Connecting the Dots: Merging SMART Goals with RCA & Fishbone for Stronger SWOT Prep 🧠
You don't currently have access to this content
4. Business Model Canvas + SWOT: Your Strategic Blueprint 🧠 🖼️
You don't currently have access to this content
6. Your BMC/SWOT Extra Mile Podcast 🗣️
You don't currently have access to this content
7. Action Plan: Business Model Canvas Decoded 📊 👥
You don't currently have access to this content
🏛️ Pillar 12: Excel in Visual Management and Communication
1. Introductory Video: Visual Management and Communication 🎦
You don't currently have access to this content
2. Visual Management in Action: Success & Failure Stories with Boards and Maps 🧠
You don't currently have access to this content
4. Your Visual Management Extra Mile Podcast 🗣️
You don't currently have access to this content
5. Action Plan: Set Up Your Visual Management System 📊 👥
You don't currently have access to this content
🏛️ Pillar 13: Hands-On Leadership Practices to Pilot Transformation, Change and Innovation in Our Digital World
1. Introductory Video: New Leadership for Success 🎦
You don't currently have access to this content
2. As the old saying goes, “Everything rises and falls on leadership”. How about yours? 🧠
You don't currently have access to this content
3. Combining Your Business Transformation with Change Management Helps You Navigate Complexities 🧠
You don't currently have access to this content
5. Your Extra-Mile Podcast About Innovation Projects 🗣️
You don't currently have access to this content
6. Action Plan: Choose the Right Innovation Roadmap 📊 👥
You don't currently have access to this content
7. Focus on Sustainable Business Performance and Reduce Your Environmental Impact 🧠
You don't currently have access to this content
8. Action Plan: Your Sustainable Business Practices 📊 👥
You don't currently have access to this content
🏛️ Pillar 14: Winning Partnerships, Strategic Alliances, Mergers and Acquisitions, and New Investments
1. Introductory video: Partnerships and Alliances 🎦
You don't currently have access to this content
3. Develop M&A Opportunities 🧠
You don't currently have access to this content
4. New Investment Due Diligence: 34 Must-Ask Questions Before Committing Resources 🧠 📊 👥
You don't currently have access to this content
5. Your Extra-Mile Podcast about Winning Partnerships and Alliances 🗣
You don't currently have access to this content
6. Action Plan: Launch Your Strategic Partnership or Alliance 📊 👥
You don't currently have access to this content
🏛️ Pillar 15: Your Strategic Action Plan Implementation & Team Coaching – The Next Step in Your Business Excellence Journey
test quiz questions
You don't currently have access to this content